John Austin, Nic L. Weatherly, & Nicole E. Gravina (2005).
Using task clarification, graphic feedback, and verbal feedback to
increase closing-task completion in a privately owned restaurant.
Journal of Applied Behavior Analysis,
38, 117-120.
An informant functional assessment was used to evaluate
closing-task completion by servers and dishwashers at a
restaurant. Based on the functional assessment results, an
intervention consisting
of task clarification, posted graphic feedback, and verbal
feedback was implemented and evaluated with a multiple baseline
design across two groups of employees. Results showed an increase
of 14.6% and 38% in task completion for the two groups.
DESCRIPTORS: task clarification, graphic feedback, verbal feedback, organizational behavior management, informant assessment