As one of the founders of the Teaching-Family model, I was honored for our team's contribution to the success of the programs at Boys' Town. We have described the history of the model's development in a couple of recent articles. One description appears in Wolf, Kirigin, Fixsen, Blase, and Braukmann (1995):
We share the serious problems that occurred when we attempted to replicate the program in other communities. We argue that the subjective consumer feedback questionnaire (and the other components of the comprehensive quality refinement system that have evolved over the past 25 years) have played an important role in the survival and success of the model. We recommend that people interested in increasing the quality and survival rates of their human services programs may want to consider developing a similar technology driven by systematic reciprocal feedback from consumers and line staff instead of relying on unplanned consumer and staff feedback, as many programs do now. Such feedback helps us to continue improving the quality of the always evolving Teaching-Family model. (pp. 11-12)
REFERENCE
Wolf, M. M., Kirigin, K. A., Fixsen, D. L., Blase, K. A., & Braukmann, C. J. (1995). The Teaching-Family model: A case study in data-based program development and refinement (and dragon wrestling). Journal of Organizational Behavior Management, 15, 11-68.